Metro 2003, another popular PC game has made it to the masses. Although nothing revolutionary, Metro 2033 seems to be a pretty decent First Person Shooter (FPS) with good looking graphics. The system requirements seem to be a little steep but then again almost every game that comes out nowadays ask for similar specs. Anyways lots of people seem to be having crashing issues with the game – if you look in gaming forums it looks as if the game is full of CTD, black screen issues, freezes and so on. However, most of these errors can easily be avoided if all components required by the game are properly installed. Below is a list of issues you may encounter with Metro 2033 and a list of solutions that might work should you run into any of the problems described.

Note: This is a work in progress. More fixes will be added hereas they are discovered.

How to fix random crashes, freeze at loading screen, etc

There are quite a few things you need to have installed in order to run Metro 2033 crash free. Thankfully, all of the components you need are included with the game. Browse to the game’s installation folder and install everything inside the install folder:

  1. Install DirectX  - Navigate to THQ\Metro 2033\install\DirectX and run DXSETUP.exe
  2. Install Visual C++ Runtime – Navigate to THQ\Metro 2033\install\ and run vcredist_x86_sp1_atl_4053.exe
  3. Install PhysX System Software – Navigate to THQ\Metro 2033\install\ and run PhysX_10.02.22_9.10.0222_SystemSoftware.exe

It’s important that you have PhysX installed. If you still experience crashes with PhysX installed, it is recommended that you uninstall the existing version and reinstall the version that comes bundled with the game (Step 3 above). Note that you need to have the PhysX libraries installed even if you own an ATI video card.

A note on DirectX 11 mode - If you are on Windows Vista and thinking of running the game in DX11 mode, it’s strongly recommended you upgrade to Windows Vista Service Pack 2 and run Windows Update to get the latest patches. 

Black screen at startup, crashing on intro movie, can only hear sound but no video, etc

There can be several causes for black screen at startup and other similar issues. Several possible fixes are listed below.

  1. If you are running on a dual monitor setup, please unplug the secondary monitor before launching the game.
  2. If you managed to run the game once (and if it fails to load after the first run), delete the user.cfg file located in the game’s installation directory and try running the game.

How to fix FOV related issues

Hard core FPS gamers might find this game’s FOV (Field of Vision) settings to be undesirable. Make the following adjustments to make it more playable:

  1. Go to the user.cfg file located at X:\Users\<user name>\AppData\Local\4A Games\Metro 2033
  2. Edit it with a text editor such as Notepad
  3. Find the value called: sick_fov 45.
  4. Change this value to sick_fov 90.  (including the period at the end)
  5. Save and close the file. Now start the game.

Note – This fix was taken from NFOHump forums and was first posted by user Radicalus.

How to fix x3daudio1_7.dll not found error

This is most probably a DirectX issue. A fresh installation of DirectX (included in game’s installation dir) should solve this issue for good.

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33 Comments

  1. LioN-KoLLA // 3/17/2010 09:46:00 AM  

    its work fine thx for help :D

  2. Pipp // 3/17/2010 05:21:00 PM  

    I have dual monitors and it works without unplugging one of them

  3. Pipp // 3/17/2010 05:37:00 PM  

    I have another problem. I can't play if I addthis to steam. It will only flash a black screen and nothing more happens.

  4. Branislav // 3/17/2010 06:40:00 PM  

    doesn´t work for me w7 x64, crash after intro, i installed everything in install folder, using only 1 monitor, tried to force on vsync, even force off, tried 3 types of ati drivers (9.12, 9.12+fix, 9.13 beta), tried to delete user.cfg as writen above, no change... any advice? please

  5. Chris // 3/17/2010 08:45:00 PM  

    Well, what should I do if it crashes in the intro?

  6. marius // 3/18/2010 06:49:00 AM  

    got the game to work, but after restarting my comp it no longer does. i get a black screen and have to ctr/alt/del to get out of it. tried deleting the user.cfg but it didnt do anything. i've reinstalled the game + dx/physx but that hasn't fixed anything either!

    running win7 x64

  7. fly // 3/18/2010 07:21:00 AM  

    Win 7 x64. Same problem here. At the THQ loading screen, where the shadow is appearing with the cockroaches, it freezes right there and the usual, ctr/alt/del to get out of it.

  8. gabriel // 3/18/2010 08:28:00 PM  

    for those who are still having a black screen go on

    c:\users\your-user\appdata\local\a4 games\metro 2033

    there will be a user.cfg open it and change 'r_fullscreen' from on to off

    be happy :)

  9. Lee // 3/21/2010 10:04:00 AM  

    Excellent! Big help thank you! Might want to point out, at the date of this message though (21/03/10) there's been a recall on the latest driver of Nvidia cards, so that the game will complain you're not up to date, when you are (17.21 I think is up to date atm, it will say you want 17.75, or something similar though).

  10. Samer // 3/28/2010 01:59:00 AM  

    the game freezes when i should head to the library , as soon as i jump to the sewer the game freezes ! help !

    win 7 , 2 gig ram gtx 260

  11. Samer // 3/28/2010 02:00:00 AM  
    This comment has been removed by the author.
  12. Matthew // 3/30/2010 10:17:00 PM  
    This comment has been removed by the author.
  13. Matthew // 3/30/2010 10:18:00 PM  

    I crash every single time when on way to the library at the sewer opening just before the flying beast swoops down to get me too. Win7 64bit Nvidia 320M

  14. danyyy_boy2000 // 4/07/2010 02:23:00 AM  
    This comment has been removed by the author.
  15. danyyy_boy2000 // 4/07/2010 02:36:00 AM  

    I experienced the library issue to. I instaled:
    PhysX_10.02.22_9.10.0222_SystemSoftware.exe
    and
    vcredist_x86_sp1_atl_4053.exe.
    Issue solved, hope it helped!

  16. Marko // 6/15/2010 12:35:00 PM  

    The game starts fine BUT when I exit metro station outiside I get all smudgy screen (like picture over picture overlapping and givving awfull ghost effect)

    Any help?
    I have ati 4830 with/without new Catalyst

  17. Octavius // 7/29/2010 07:57:00 PM  

    Hi, i,m running an alienware m17x laptop, windows 7, 8 gig ram, dual ati radeon 4870 crossfire video, steam, and have updated all drivers, bios, chipset and reinstalled game, physx, vis c++, and direct x and game still crashes randomly to desktop. Any advice?
    jca2200

  18. john // 8/05/2010 06:01:00 AM  

    I found a fix, i run 7 64bit hp 2x lcd. insted of unpluging the second screen. i just right clicked on the shortcut went to properties>compatibility> then check Disable Desktop Composition.

    Hope it works for you

  19. Sankaran // 9/29/2010 08:27:00 PM  

    Hey guyz the game works fine for me until the end of the lost catacombs but it crashes during the loading sequence of the market
    i have tried every fix and the all the early chapters works fine but it crashes everytime at the loading of market

  20. Yudith Sulfan // 11/20/2010 03:40:00 PM  

    hello i have a problem

    i installed it smoothly and but whenever i try to run the game it always crashes

    it says " D3D : detected unknown videocard's vendor , thats unsupported "

    and i dont know what does it mean , im using alienware m11x and i do play black ops smoothly in my laptop so i assumed i should be able to run it .

    i tried to install them thingy inside of install folder but my real , physx , direct already high so i couldnt update it .

    another i tried to put d3d9.dll to the main directory , it does launch but when the logo 4A games or whatever it crashes back again ..
    please tell me how to fix it thanks

  21. Harald Løvenskjold // 1/13/2011 07:29:00 PM  

    I have the problem with random crashes.
    How do i find those files? I purchased the game from Steam, and i cant find them anywhere. All i can find is that user.cgf file.

    Can anyone tell me where the THQ folder should be?

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  26. sharma // 9/17/2011 11:39:00 PM  

    When I start my pc an DLL error pops out o does anyone know how can I get rid of it?
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  27. sharma // 9/25/2011 12:13:00 AM  

    when I boot up my computer it loads normal, i put in my password it accepts it, screen goes black like always while its loading my files but the curser appears and the screen remains black. i tried booting it several times and it stayed black for about 15 mins. i tried safe mode and other modes and they work but normally does the same stuff, loads up and then a black screen. any ideas why that is and how i can fix it?
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  28. Ansari // 10/24/2011 08:53:00 PM  

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: metro2033.exe
    Application Version: 1.0.0.1
    Application Timestamp: 4b912b1f
    Fault Module Name: metro2033.exe
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 4b912b1f
    Exception Code: c0000005
    Exception Offset: 005148b8
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

  29. sharma // 12/05/2011 10:07:00 PM  

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  31. Unknown // 7/22/2012 12:09:00 AM  

    When I execute the file, I get this:

    http://s11.postimage.org/yq1wjs0tt/Screenshot_1.png

    I've updated dx, physx, video card, C++.

    What could be happening?

  32. william overbay // 9/11/2012 11:33:00 PM  

    I was having the same problems as everyone else. the game would start fine but would fall away to a black screen at random. the only thing that worked for me was to uninstall my Phys-X drivers and reinstall the Phys-X drivers that came with the game.

  33. wim wam // 5/31/2013 12:24:00 AM  

    for none steam installs
    1. Install all stuff explained above
    2. Go to C:\Users\Gebruiker\AppData\Local\4A Games\Metro 2033
    3. Find user.cfg
    4. Find the "r_fullscreen on" line
    5. Change it to "r_rullscreen off" without the quotes
    6. Start the game, it starts windowed. Change your video settings to DX10.
    7. Quit the game. Change the value in user.cfg back to "on" and restart. that fixed it for me ;)